Contact & Support
Last updated: September 11, 2026
Email Us
For purchase help, include the email address you used at checkout and your Paddle order number or receipt. We reply within 2 business days.
Common Topics
- Refund requests — see our Refund Policy; unused lookups are refundable within 14 days.
- Missing credits after purchase — send your receipt and we'll restore or refund them.
- Technical problems — tell us your device, browser, and what happened.
- Billing questions — payments are handled by Paddle as Merchant of Record; your statement may show Paddle.
Before You Write
Your privacy stays intact
We have no accounts and no user profiles, so support cannot see what you pasted into the decoder.
Response time
Most messages are answered within 2 business days, often faster.
Safety Emergencies
This inbox is not monitored for emergencies. If you are in immediate danger, call 911 or the National Domestic Violence Hotline at 1-800-799-7233 (US).